Privacy Policy

We collect the information you give us when you call, book a repair, or fill out a form on our website. That includes your name, phone number, email address, and the service address where the appliance is located.

We also collect details about your repair - the type of appliance, the brand and model, the symptoms you describe, and any notes our technicians add after a visit.

When you use our website, we automatically collect some technical information such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site working properly and understand what visitors find useful.

We use your contact details to schedule your repair, send a technician to the right address, confirm appointments, and follow up after the work is done.

We use repair details to diagnose the problem faster, order the right parts, and keep a service history so we can help you again if something comes up.

We use website data to improve our site, measure which pages help customers most, and make it easier for people in Rockville to find us when they need a repair.

We may send you occasional service reminders or updates if you have asked us to. You can opt out at any time.

Our website uses cookies and similar technologies to remember your preferences, keep the site running smoothly, and understand how visitors move through our pages.

You can set your browser to refuse cookies or alert you when cookies are being set. If you turn cookies off, some parts of our website may not work as well, but you can still call us to book a repair.

We do not use cookies to collect sensitive personal information like payment card numbers or government IDs.

We use analytics tools to see how many people visit our site, which pages they read, and where they come from. These tools collect aggregated data and do not identify you personally.

We may also use third-party scheduling, messaging, or review platforms to communicate with you and manage appointments. These providers only receive the information needed to perform their service.

We do not sell your personal information to anyone.

We share your information only when it helps us serve you. That includes sharing your address and repair details with the technician assigned to your job, and sharing contact information with scheduling or messaging tools we use to confirm appointments.

We may share information with parts suppliers when we need to order a specific component for your appliance.

We may disclose information if the law requires it, or if we need to protect the safety and rights of our customers, our team, or the public.

We never sell, rent, or trade your personal information to marketers or unrelated third parties.

We keep your contact and service records for as long as needed to provide repairs, honor any workmanship warranty, and meet our legal and accounting obligations.

When information is no longer needed, we securely delete or anonymize it. If you ask us to delete your information and we are not required to keep it, we will do so promptly.

We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to customer records to team members who need them to do their jobs.

We use secure connections on our website and store records in systems that are password-protected and monitored.

No method of transmission or storage is completely secure, but we work hard to keep your information safe and we review our practices regularly.

You can ask us what personal information we have about you, and you can ask us to correct or delete it.

You can opt out of marketing messages at any time by telling us on the phone or using the unsubscribe link in an email.

You can ask us to stop sharing your information with a specific third-party tool, and we will honor that request unless we are legally required to keep sharing it.

To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law.

When we make changes, we will post the new policy on this page and update the effective date at the top. If the changes are significant, we will make that clear on our website or by contacting you directly.